CLIENT EXPERIENCE
At ORB, the Client Experience is paramount to our success. As your partner, we are here to listen – in particular we place emphasis on listening to seek a better understanding rather than just listening to solve.
Cultivate
Every journey
begins with a vision
begins with a vision
We listen to...
- Understand
- Determine ORB’s role
- Align & offer ORB’s value
Plan
Every vision
requires a compass
requires a compass
We listen to...
- Establish goals
- Navigate
- Define scopes of work
- Set expectations
Deliver
Every compass
needs a map
needs a map
We listen to...
- Collaborate
- Implement
- Inform
- Achieve
- Advocate
- Lead
Continue
Every map has
a destination
a destination
We listen to...
- Satisfy
- Sustain
- Serve
- Improve